The Maybank Group is highly committed to ensuring that all transactions performed through our online financial service are secure, safe and confidential. For this purpose, we have put in place privacy protection control systems designed to ensure the highest security standards and confidentiality.
To prevent unauthorised access to our online financial services, every customer is required to select a username and an alphanumeric password, which are the access key to your financial information. The username must be between 6 to 16 characters and the alphanumeric password must be between 8 to 12 characters. Your password must include both alphabets and numbers but you may also use special characters (e.g. & * $) except spaces.
The username and alphanumeric password are case sensitive. For example, if your password is "fuNNySAD2B" and you key in "fuNNySAD2b", you will not be able to login (the "b" must be uppercase).
To ensure the integrity of your username and password, you are advised to do the following:
To create a password, you can use the following options:
Tips to remember your password:
We take considerable effort to ensure a safe and secure online experience, but we do not have control over the computer you use to access Maybank2u.com. As an added security feature, we have incorporated an automatic log out function if no activity is detected after a preset time limit.
However, you must ensure that your computer does not provide anyone opportunity to gain access to your account information:
To turn AutoComplete "On" or "Off" in MS Internet Explorer browser:
More Security Tips
Maybank2u.com collects personal information that you voluntarily provide on this Web site, which may include your name, address, e-mail address, marital status, salary range, number(s) of children, etc. We use this information to communicate with you and to provide you with your requested service or product. If you provide your consent at the time your personal information is collected via this Web site, we may also provide you with information, special offers, and promotions. Furthermore, we may store some or all of that personal information and use it for marketing research and marketing purposes. We maintain your data for as long as you are a customer of the Maybank Group.
To ensure data confidentiality and integrity, all information transmitted over the Internet is encrypted using the 128-bit Secure Sockets Layer (SSL) protocol from Verisign Certificate Authority. SSL is a secure way of transferring information between two computers on the Internet using encryption. Strong end to end encryption is also adopted within the bank's computer networks and resources.
Maybank2u.com is WebTrust certified. This certifies our compliance with leading international security standards and Best Practices, as well as our commitment to maintaining a secure environment. WebTrust is an independent corporation that monitors and tests our facilities to assure that we maintain the highest and most current standards in Internet information security and exchange.
The Maybank Group has adopted a combination of the following systems security and monitoring measures for online transactions:
We also take every effort in ensuring collaboration with major vendors/manufacturers to keep abreast of information security technology developments, for possible and future implementation.
Computer viruses are real and once your computer is infected it can cost you time, loss of information, repair expense, and aggravation. Make sure your computer has an anti-virus protection program installed to reduce the risk.
We recommend that you purchase a program that automatically upgrades your virus protection on a recurring basis. If you currently have a virus protection program on your computer without the automatic upgrade feature, make sure you update your virus detection program at least monthly and/or when you hear of a new virus to minimize your risk. You can do this by visiting the Internet site of the company that provides your software.
In addition we advise not to open attachments from others or open diskettes unless you have absolute certainty that you can trust the source, and then still be cautious. Whoever sent you that attachment or gave you a diskette may not know that they have carried the virus to you.
An Internet browser allows access and the ability to navigate a myriad of information and service resources on the Internet. Most computers come with a browser already installed.
We recommend using Microsoft Internet Explorer for Maybank2u online transactions.